How to order online

its FAST and EASY!

1. Search for your medication

Look up your medication in the search bar on our homepage to see available options and prices. (If you cannot find it, reach out to us by phone or email, we’ll verify if we can find it for you.)

2. Add to cart & checkout

Add products to your cart and follow the checkout steps. When asked, provide information on any allergies or other medications you’re currently taking.

3. Agree to refrigerated medication policy (if it applies)

When checking out online you’ll need to read, understand and agree to our policy regarding refrigerated medications and shipping.

4. SEND US YOUR
PRESCRIPTION (AND PHOTO ID if needed)

Send documents via email to [email protected] or upload documents using the link “document upload” on the My Account page. For any questions, concerns or just for a little bit of help with these documents, give us a call at +1 (888) 960-4550.

5. Order Validation

The order is verified by the Pharmacists and the shipping option is validated.

How to order by phone

Give us a call at +1 (888) 960-4550 and we can help you place your order right away

What happens after my order is placed?

Therapeutic screening

Prescription is checked by a pharmacist to make sure it is valid and there are no drug interactions, allergies, etc.

Transfer to pharmacy

Prescription is sent to the dispensing pharmacy for them to process your order.

Final review

A pharmacist double checks your order to make sure everything is accurate before it goes out.

Packing and shipping

Prescription is packed up and shipped to your door! Our shipments are tracked, and you will be provided with your tracking number when it becomes available.

Things to consider when ordering

Our shipping options offer the best practices associated to the medication we ship to you. We include the fastest possible shipping via Canada Post Xpresspost. We also ship with icepacks and thermal insulation wrapper, with the option to upgrade based on your local temperature.

All year long, we offer an upgrade shipping option for special conditions and/or products. Providing complete peace of mind, the medication is shipped and received quickly, accurately, and consistently.

The basics

  • We ship ALL temperature sensitive medicine by Xpresspost delivery, which requires a mandatory signature upon delivery, properly packaged with ice packs and insulation. Plan accordingly to sign for the package. A tracking number will be provided at the time your package gets processed.
  • Please weigh the risks and rewards, also, the pros vs the cons and make your decision wisely. If the time is not right (peak of summer), you can purchase a small quantity locally and place your current order on hold and arrange to have it shipped when the weather is more suitable.

Seasonal Suggestions

  • We encourage our customers who order temperature sensitive medicine during the hot summer months or the cold winter months to use the upgraded shipping option (ex. Mobile Fridge option.)
  • We DO encourage our customers to order enough in spring to last the summer and enough in the fall to last the winter. Avoid ordering during the extremes of season.
  • We do understand that not all people can afford to do this, due to budget purposes. As a result we will help find the best shipping option for you.
  • Please check and consider your local temperature. Specifically for the week that follows the time your order was placed.

Risks

  • There is risk, when ordering temperature sensitive medications, and the risk is yours.
  • There is a very small chance something may go wrong (FDA seizure, postal error, medicine exposed to improper temperature) and we are upfront that if any of that happens it is not our responsibility.
  • Our responsibility is to process and dispense the medicine quickly and properly , provide you with all the education as a pharmacy should.
  • Because we sell it at a wholesale price, and since there is no insurance possible on cross border prescription medication, there is a no refund policy.

What else do you need to know
before your first temperature sensitive order?

The process for temperature sensitive medications is;
1. Order – either online or by phone.
2. Policy – agree to the terms and conditions of shipping, learning absolutely everything you need to know, and clicking “agree” to the policy.
3. Turnaround time – processing can take 2-3 business days internally, plus the 3-5 business days shipping.
4. Receive your tracking number – you can go to usps.com upon receiving tracking from Canada Post to request text or email updates to get notified every time the package moves.
5. Receive your medication – check the warm mark and call our Customer Service line for further evaluation should it be triggered. Ice packs are often melted upon arrival, but it is the insulation that keeps it cooler than the manufacturer’s recommendation after the ice packs melt for the remainder of the shipping right up until arrival.